Rapport is a specialist company providing corporate organizations with high quality reception services, concierge and intuitive client services.

Our fully managed services include reception, concierge, meeting rooms, switchboard and other call services.

Our ethos is based on creating rapport with our clients and their guests from the outset by anticipating their needs and providing outstanding service. It’s not just what we do; it’s how we do it.

Can I get you a
newspaper?
We anticipate needs
helping your guests relax

Rapport provides a unique experience for your guests, making them feel welcome, relaxed and leaving them with the perfect impression of your company every time.

Our highly skilled and fully trained teams ensure every experience is seamless. Our call services teams take pride in answering the phone and it shows - you can hear the difference.

Our reception services teams ensure your guests will be in expert hands as they are effortlessly assisted from their arrival to departure; you can be sure we’ve identified every key moment of their journey and anticipated their needs.

Rapport: it’s so central to the experience that we made it our name.

A seamless professional experience

We provide an intuitive service, with a real focus on anticipating your guests needs.

"If you could be anyone's guest, you would wish to be ours."

See the Rapport guest experience.

Good
morning
Guests hear the
smile in our voice

When guests speak about the impeccable service they receive it reflects positively on your company. This starts with the smiles we bring to every phone call and is all about aligning our service with your brand values.

We achieve this by using our very own industry leading training programs and award winning e-learning platform.

Our dynamic senior management team all have a background in front of house operations in some of the finest five-star hotels and high profile corporate headquarters giving you access to unrivalled expertise.

I've an idea
that'll help you
Constantly looking
for ways for improve

An innovative spirit is at the heart of our commitment to continually improve every aspect of service for your guests. This means never standing still and seeing change as positive and invigorating.

We conduct quarterly forums, ensuring our clients and our teams are up-to-date with new thinking, new technology and new ways of working. Our people also have access to an online portal where they can share their ideas and opinions.

Hope you
had a pleasant
journey
Our Rapport Ambassadors are
encouraged to make conversation

We create remarkable experiences for your guests. This begins with the ability to create rapport, a skill we detect when interviewing our Rapport Ambassadors.

Only those with an intuitive service ethos are enrolled having been cleared by our high level security screening first. Our award winning on-boarding program lets them know what’s expected of them as we begin carefully nurturing their talent.

It's great
to be working
together
Global reach with
a personal touch

Being part of Compass Group North America, a world leading support services company, means you benefit from a big investment in systems and infrastructure.

Yet as a specialist company we provide you with a tailored, personal service that you’d normally only expect from a small independent business.

The ‘Compass Service Framework’ gives access to a global community of best practice experts sharing their experiences of world class support services and new ideas on a regular basis. This ensures that standards are consistently high wherever we provide reception services, concierge and intuitive client services.

Visit our best-in-class sister company FLIK Hospitality Group.

Your car is
ready when
you are
There is no more precious
asset than your guest's time

The art of our service is anticipating the needs of your guests – even before they do. This saves time – possibly the most precious asset they have.

You can be certain that our teams will provide a remarkable level of personal service. They’re trained to respond to individual needs and empowered to take ownership of the guest experience. Your Rapport Ambassadors will help save time and make life a little easier in any way they can.

Here's your
WI-FI pass
It's the smallest details that
make the biggest difference

You can trust us to stay on top of our game because we’re continuously reviewing the quality of your guest’s experience.

Regular feedback from our unique quality auditing program using independent mystery shoppers and call monitoring is central to our success.

In tandem, our online internal audits are conducted by our teams from neighboring operations, helping to focus minds and plan specific, relevant training. This enables us to constantly improve the quality and consistency of the service you receive.

I'll arrange
that for you
We tailor our
services for you

You love treating your guests in a unique way. But you need to focus your time and resources on your core business. This is where our fully managed service can really help. Simply leave everything to us.

Guest services consultancy
On-site or off-site call services
Management of reception services
Meeting-room reservations and management
Concierge services
On-site help desk

We also have the ability to provide an off-site Call Services solution where our dedicated management team oversee a team of operators responsible for a number of key clients.

Should you wish to complement your guest services, you’re in the right hands. Our sister companies are best in class specialists in facilities management, foodservices, security and cleaning. Let us design a great solution for you.

Exceptional
5 star reception service
We provide remarkable
guest experience

We’re proud to count some of the most forward thinking companies in the US as clients, from small boutique firms to large multi-site international corporations.

They all have one thing in common. A passion for ensuring their guests receive a remarkable experience.

Improve your
guest experience
Let's share
some ideas

If you would like advice on improving your guest experience let’s share our expertise. Alternatively, we can manage everything for you. It’s what we excel at.

Rob Edwards
Director of Operations



Rapport
3 International Drive, 2nd Floor
Rye Brook, NY 10573
Donna Wang
Vice President Sales and Marketing



FLIK Hospitality Group
3 International Drive, 2nd Floor
Rye Brook, NY 10573

If you are looking for a career with Rapport then please apply via the Compass Group recruitment website.

© 2015 Rapport.
All rights reserved.