Rapport is a specialist company providing corporate
organizations with high quality reception services, concierge and intuitive
Our fully managed services include reception, concierge, meeting rooms,
switchboard and other call services.
Our ethos is based on creating rapport with our clients and their guests
from the outset by anticipating their needs and providing outstanding
service. It’s not just what we do; it’s how we do it.
get you a
helping your guests relax
Rapport provides a unique experience for your guests,
making them feel welcome, relaxed and leaving them with the perfect
impression of your company every time.
Our highly skilled and fully trained teams ensure every experience is
seamless. Our call services teams take pride in answering the phone and it
shows - you can hear the difference.
Our reception services teams ensure your guests will be in expert hands
as they are effortlessly assisted from their arrival to departure; you can
be sure we’ve identified every key moment of their journey and anticipated
Rapport: it’s so central to the experience that we made it
A seamless professional experience
We provide an intuitive service, with a real focus on anticipating your
"If you could be anyone's
guest, you would wish to be ours."
See the Rapport guest experience.
Guests hear the
smile in our voice
When guests speak about the impeccable service they
receive it reflects positively on your company. This starts with the smiles
we bring to every phone call and is all about aligning our service with your
We achieve this by using our very own industry leading training programs
and award winning e-learning platform.
Our dynamic senior management team all have a background in front of
house operations in some of the finest five-star hotels and high profile
corporate headquarters giving you access to unrivalled expertise.
that'll help you
for ways for improve
An innovative spirit is at the heart of our commitment to
continually improve every aspect of service for your guests. This means
never standing still and seeing change as positive and invigorating.
We conduct quarterly forums, ensuring our clients and our teams are
up-to-date with new thinking, new technology and new ways of working. Our
people also have access to an online portal where they can share their ideas
encouraged to make conversation
We create remarkable experiences for your guests. This
begins with the ability to create rapport, a skill we detect when
interviewing our Rapport Ambassadors.
Only those with an intuitive service ethos are enrolled having been
cleared by our high level security screening first. Our award winning
on-boarding program lets them know what’s expected of them as we begin
carefully nurturing their talent.
to be working
Global reach with
a personal touch
Being part of Compass Group North America, a world leading
support services company, means you benefit from a big investment in systems
Yet as a specialist company we provide you with a tailored, personal
service that you’d normally only expect from a small independent business.
The ‘Compass Service Framework’ gives access to a global community of
best practice experts sharing their experiences of world class support
services and new ideas on a regular basis. This ensures that standards are
consistently high wherever we provide reception services, concierge and
intuitive client services.
Visit our best-in-class sister company
FLIK Hospitality Group.
Your car is
There is no
asset than your guest's time
The art of our service is anticipating the needs of your
guests – even before they do. This saves time – possibly the most precious
asset they have.
You can be certain that our teams will provide a remarkable level of
personal service. They’re trained to respond to individual needs and
empowered to take ownership of the guest experience. Your Rapport
Ambassadors will help save time and make life a little easier in any way
smallest details that
make the biggest difference
You can trust us to stay on top of our game because we’re
continuously reviewing the quality of your guest’s experience.
Regular feedback from our unique quality auditing program using
independent mystery shoppers and call monitoring is central to our success.
In tandem, our online internal audits are conducted by our teams from
neighboring operations, helping to focus minds and plan specific, relevant
training. This enables us to constantly improve the quality and consistency
of the service you receive.
that for you
We tailor our
services for you
You love treating your guests in a unique way. But you
need to focus your time and resources on your core business. This is where
our fully managed service can really help. Simply leave everything to us.
Guest services consultancy
On-site or off-site call services
Management of reception services
Meeting-room reservations and management
On-site help desk
We also have the ability to provide an off-site Call Services solution
where our dedicated management team oversee a team of operators responsible
for a number of key clients.
Should you wish to complement your guest services, you’re in the right
hands. Our sister companies are best in class specialists in facilities
management, foodservices, security and cleaning. Let us design a great
solution for you.
5 star reception service
We provide remarkable
We’re proud to count some of the most forward thinking
companies in the US as clients, from small boutique firms to large
multi-site international corporations.
They all have one thing in common. A passion for ensuring their guests
receive a remarkable experience.
If you would like advice on improving your guest
experience let’s share our expertise. Alternatively, we can manage
everything for you. It’s what we excel at.
Director of Operations,
Rapport North America
Sales and Marketing
Senior Vice President,
Centers & Hotels
2 International Drive, 2nd Floor
Rye Brook, NY 10573
If you are looking for a career with Rapport then please apply via the
Compass Group recruitment website.